At Fortuneplay Casino, we treat the privacy and security of your personal information as a top priority. This Fortuneplay Casino privacy policy document explains what personal data we collect from Australian players, how we use it, how long we store it, who we share it with, and what rights you have over your own information. Our approach to data protection is guided by the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where relevant — the European Union's General Data Protection Regulation (GDPR). We encourage you to read this page in full so you understand how your user data is handled every time you visit or use Fortuneplay Casino.
1. Identity of the Data Controller
Fortuneplay Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. This entity acts as the data controller — that is, the party responsible for deciding how and why your personal data is collected and processed. If you have any questions about this privacy policy or wish to exercise your privacy rights, you may contact our dedicated Data Protection Officer (DPO) at [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently.
2. Personal Data We Collect
Fortuneplay Casino collects several categories of personal information from players. Data collection begins at the account registration stage and continues throughout your time as a member. The categories we gather include:
2.1 Identification Data
- Full legal name
- Date of birth (to verify you are of legal gambling age)
- Government-issued identification documents (passport, driver's licence)
- Residential address
- Nationality and country of residence
2.2 Contact Data
- Email address
- Phone number
- Preferred language and communication preferences
2.3 Financial Data
- Payment method details (card numbers partially masked, e-wallet IDs, crypto wallet addresses)
- Deposit and withdrawal history
- Transaction records including amounts, dates, and currencies
- Bank account or PayID details where applicable
2.4 Gaming Activity Data
- Game history, bet amounts, wins and losses
- Bonus usage, free spins consumed, wagering progress
- Session duration, frequency of play, time of day patterns
- VIP level and loyalty programme status
2.5 Technical and Device Data
- IP address and approximate geolocation
- Browser type, version, and operating system
- Device type (desktop, mobile, tablet)
- Log files, session identifiers, and referral URLs
2.6 Communication Data
- Records of live chat conversations with our support team
- Email correspondence sent to or received from [email protected]
- Feedback, complaints, and survey responses
2.7 Sensitive Data
In limited circumstances — for example, when processing responsible gambling requests — we may collect information that qualifies as sensitive data under Australian law, such as health-related details. This only occurs when you voluntarily provide such information and only to the extent necessary to assist you.
2.8 Data from Third Parties
We may receive personal information about you from third-party sources, including identity verification agencies, fraud prevention services, and payment processors. This information supplements what you provide directly and helps us meet our legal obligations.
3. How We Collect Your Data
The data collection methods used by Fortuneplay Casino include:
- Direct submission — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or fill in any form on our platform.
- Automated technologies — through cookies, web beacons, pixel tags, and similar tracking technologies that operate when you browse our website or use our mobile app.
- Third-party providers — from payment service providers, identity verification agencies, fraud-detection platforms, and affiliate marketing partners.
- Public sources — publicly available information such as regulatory sanctions lists, which we check for compliance purposes.
4. Purposes of Data Processing
Fortuneplay Casino processes your personal data for the following lawful purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account management | Creating, maintaining, and securing your player account | Performance of contract |
| Service provision | Processing deposits, withdrawals, and game play across our 4,000+ game catalogue | Performance of contract |
| KYC / AML compliance | Verifying your identity and monitoring transactions to prevent money laundering and fraud | Legal obligation |
| Information security | Detecting, investigating, and preventing fraudulent activity, cheating, and security breaches | Legitimate interest |
| Responsible gambling | Implementing deposit, bet, loss, and session limits; cooling-off periods; self-exclusion | Legal obligation / Legitimate interest |
| Communication | Sending account notifications, promotional offers, and customer support responses | Consent / Legitimate interest |
| Platform improvement | Analysing user behaviour to improve website functionality, game offerings, and UX | Legitimate interest |
| Regulatory reporting | Meeting obligations to our Curaçao licencing authority and applicable Australian laws | Legal obligation |
5. Cookie Policy
The Fortuneplay Casino cookie policy explains how we use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and improve your overall experience. Our cookie policy covers four main categories:
5.1 Essential Cookies
These cookies are strictly necessary for the website to function. Without them, services such as logging into your account, navigating between game sections, or completing a deposit would not work. Essential cookies cannot be disabled.
5.2 Analytical Cookies
Analytical cookies help us understand how visitors interact with Fortuneplay Casino. We use tools such as Google Analytics to gather aggregated, anonymised traffic data — including which pages are most visited, how long sessions last, and where users drop off. This informs ongoing improvements to our platform.
5.3 Functional Cookies
Functional cookies remember your preferences — such as your chosen language, display settings, and whether you have accepted our cookie consent banner — so that you enjoy a more personalised experience each time you return.
5.4 Marketing Cookies
With your consent, marketing cookies allow us and our advertising partners to show you relevant promotions on third-party websites. These cookies track your browsing activity to deliver targeted content aligned with your interests. You may withdraw consent for marketing cookies at any time through the cookie settings panel on our website.
You can manage your cookie preferences at any time by accessing the cookie consent tool in the footer of the site. Please note that disabling certain cookies may affect the functionality of Fortuneplay Casino.
6. Sharing Personal Data with Third Parties
We do not sell your personal information to third parties. However, to deliver our services effectively and meet our legal obligations, Fortuneplay Casino may share your user data with the following categories of recipients:
6.1 Payment Providers
To process your deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, or bank transfer, we share the minimum necessary personal data with our payment service providers. These providers are bound by strict data protection agreements and industry security standards such as PCI-DSS.
6.2 Regulatory Authorities
We may be required by law or by our licencing authority (the Government of Curaçao) to disclose personal information to regulators, law enforcement agencies, or tax authorities. We will comply with any lawful request and notify you where permitted by law.
6.3 Identity Verification and Fraud Prevention Services
To fulfil our KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, we work with accredited identity verification agencies. Your identification documents and financial data may be shared with these providers solely for compliance purposes.
6.4 Technology and Service Partners
We engage third-party technology providers — including our 50+ game suppliers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, and Microgaming — as well as hosting, analytics, customer support, and marketing platforms. All partners are contractually obliged to protect your personal data and use it only for the specified purpose.
6.5 Affiliate Partners
If you arrived at Fortuneplay Casino via an affiliate link, we may share limited aggregated data with that affiliate partner. We do not share individual identifying personal information with affiliates without your explicit consent.
7. International Data Transfers
As Fortuneplay Casino is operated from Curaçao and uses technology providers based in various countries, your personal data may be transferred to and processed in countries outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions where the destination country provides an equivalent level of data protection
- Binding corporate rules where applicable within our corporate group
We will not transfer your personal information internationally unless we are satisfied that an adequate level of protection exists in the destination jurisdiction.
8. Data Security Measures
Fortuneplay Casino data security is built on industry-leading technical and organisational safeguards. We apply the following measures to protect your personal information:
- 256-bit SSL/TLS encryption — all data transmitted between your browser or device and our servers is encrypted using 256-bit Secure Sockets Layer technology, the same standard used by major banks.
- Firewalls and intrusion detection — our servers are protected by enterprise-grade firewalls and continuously monitored intrusion detection systems.
- Data encryption at rest — sensitive data stored in our databases is encrypted to prevent unauthorised access in the event of a breach.
- Access controls — only authorised personnel with a legitimate operational need can access your personal data. All staff with data access are subject to strict confidentiality obligations.
- Regular security audits — our systems undergo periodic security assessments and penetration testing by independent specialists.
- RNG certification — our random number generators are certified by accredited independent laboratories to ensure fair play, underpinned by robust information security practices.
Despite these robust measures, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact us immediately at [email protected].
9. Data Storage and Retention Periods
Fortuneplay Casino data storage practices are designed to retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML/KYC legal obligations |
| Financial transaction records | 7 years from transaction date | Tax and regulatory compliance |
| Gaming activity data | Duration of account + 3 years after closure | Responsible gambling monitoring and dispute resolution |
| Communication records | 3 years from last interaction | Customer service and complaint handling |
| Cookie and analytics data | Up to 24 months | Website improvement and performance analysis |
| Marketing consent records | Until consent is withdrawn + 1 year | Compliance with consent obligations |
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with our internal data storage procedures. Where data must be retained beyond these periods due to an ongoing legal dispute or regulatory investigation, we will inform you of the extended retention where permitted by law.
10. Your Privacy Rights
Australian players benefit from a comprehensive set of privacy rights under the Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR also applies, additional rights may be available. The Fortuneplay Casino privacy framework honours all of the following privacy rights:
10.1 Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of a verified request, free of charge, in a clear and accessible format.
10.2 Right to Correction
If any of your personal information is inaccurate, incomplete, or out of date, you may request that we correct it. You can update certain details directly in your account settings, or contact us at [email protected] for assistance.
10.3 Right to Deletion
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, you withdraw consent, or you object to processing without overriding legitimate grounds. Please note that certain data must be retained to comply with legal obligations (for example, AML records) and cannot be deleted on request.
10.4 Right to Restriction of Processing
In certain circumstances — for example, while the accuracy of your data is being contested — you may request that we restrict data processing to storage only. We will comply with such requests while the dispute is resolved.
10.5 Right to Data Portability
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another service provider where technically feasible.
10.6 Right to Object
You may object to the processing of your personal information where it is based on legitimate interest — including for direct marketing purposes. If you object to marketing, we will cease all marketing communications immediately.
10.7 Right to Withdraw Consent
Where data processing is based on your consent (for example, marketing cookies or promotional emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these privacy rights, please contact our Data Protection Officer at [email protected]. We will verify your identity before processing any privacy rights request to protect your account's confidentiality.
11. Supervisory Authority — OAIC
If you believe that Fortuneplay Casino has not handled your personal data in accordance with this privacy policy or applicable Australian law, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is the independent federal body responsible for overseeing compliance with the Privacy Act 1988.
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Address: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so that we have the opportunity to resolve your concern directly and promptly before escalation to the OAIC.
12. Responsible Gambling and Privacy
Fortuneplay Casino is deeply committed to responsible gambling. The personal data we collect on your gaming activity — including session duration, bet sizes, loss patterns, and frequency of play — is used in part to identify signs of problem gambling behaviour. This data processing is carried out in your interest and in compliance with our legal obligations as a licensed operator.
Available responsible gambling tools at Fortuneplay Casino include:
- Deposit, bet, and loss limits (daily, weekly, monthly)
- Session time limits and reality check alerts
- Cooling-off periods: 24 hours, 48 hours, 7 days, or 30 days
- Self-exclusion: 6 months, 1 year, 5 years, or permanent
When you activate a responsible gambling tool, the relevant personal information is retained for the duration of the restriction and for a period thereafter to prevent circumvention. This retention is based on our legitimate interest in protecting vulnerable players and our legal obligations under applicable gaming regulations.
13. Children's Privacy
Fortuneplay Casino strictly prohibits access by individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has registered an account, we will immediately close the account and securely delete all associated data. If you believe a minor has accessed our platform, please contact us at [email protected].
14. Links to Third-Party Websites
Our website may contain links to third-party websites, including game providers, payment processors, and affiliate partners. This Fortuneplay Casino privacy policy applies solely to our own platform. We are not responsible for the privacy practices or content of third-party sites and encourage you to review the relevant privacy notices before providing your personal data to any external site.
15. Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time to reflect changes in law, our business practices, or the services we offer. When we make material changes, we will notify registered players by email or via a prominent notice on the Fortuneplay Casino website. The date of the most recent revision will always be displayed at the bottom of this page. Continued use of Fortuneplay Casino following notification of changes constitutes your acceptance of the updated policy.
16. Contact the Data Protection Officer
If you have any questions, concerns, or requests relating to the Fortuneplay Casino privacy policy, Fortuneplay Casino data protection, or your personal data, please reach out to our Data Protection Officer:
- Email: [email protected]
- General support: [email protected]
- Live chat: Available 24/7 on the Fortuneplay Casino website
We are committed to addressing all privacy enquiries within 30 days and maintaining the highest standards of data protection and information security for our Australian players.
Frequently Asked Questions (FAQ)
What personal data does Fortuneplay Casino collect?
Fortuneplay Casino collects identification data (name, date of birth, ID documents), contact details, financial transaction records, gaming activity history, device and technical data, and communication records. Full details of our data collection practices are set out in Section 2 of this Fortuneplay Casino privacy policy.
How does Fortuneplay Casino protect my personal information?
Fortuneplay Casino data security relies on 256-bit SSL/TLS encryption for all data in transit, encrypted data storage, enterprise firewalls, intrusion detection, strict staff access controls, and regular independent security audits. Your personal information is protected at every stage of its lifecycle.
What is the Fortuneplay Casino cookie policy?
The Fortuneplay Casino cookie policy explains how we use essential, analytical, functional, and marketing cookies. Essential cookies are always active; for others you can manage your preferences via the cookie settings panel on our site. Withdrawing consent for marketing cookies will not affect your ability to use the casino.
Can I request deletion of my personal data?
Yes. Under the Australian Privacy Act 1988 and your privacy rights, you may request that Fortuneplay Casino delete your personal data. However, some data must be retained to meet legal obligations (such as AML records). Contact our DPO at [email protected] to make a deletion request.
Who can I contact if I have a privacy complaint?
In the first instance, please contact our Data Protection Officer at [email protected]. If your concern is not resolved to your satisfaction, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Does Fortuneplay Casino share my data with third parties?
We share your user data only where necessary — with payment providers, identity verification services, regulatory authorities, and technology partners. We never sell your personal information. All third parties are bound by strict data protection agreements and confidentiality obligations. See Section 6 of this privacy policy for full details.
How long does Fortuneplay Casino keep my data?
Fortuneplay Casino data storage periods range from 24 months (for analytics cookies) to 7 years (for financial records), depending on the type of data and the legal or operational reason for retaining it. After the applicable period, your personal data is securely deleted or anonymised. Refer to Section 9 for our full retention schedule.
What are my rights under the Australian Privacy Act?
Under the Australian Privacy Act 1988, your privacy rights include the right to access, correct, delete, and port your personal data, as well as the right to object to certain data processing activities and to withdraw consent. Fortuneplay Casino honours all of these rights — contact [email protected] to make a request.
This Fortuneplay Casino privacy policy was last reviewed and updated in 2025. Fortuneplay Casino is committed to maintaining the highest standards of data protection, information security, and confidentiality for all Australian players. If you have any questions about how we handle your personal data or your privacy rights, please do not hesitate to reach out to our dedicated Data Protection Officer at [email protected].