At Fortuneplay Casino, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, emotional harm, or personal hardship. Our responsible gambling policy is built on the principle that every player deserves the right to gamble responsibly, backed by the tools, information, and support needed to do so. Whether you are a casual player or someone who enjoys frequent sessions, Fortuneplay Casino responsible gambling practices are designed to keep your experience safe, controlled, and genuinely fun. This page outlines our full commitment to player protection, the safer gambling tools available to you, and the Australian and international organisations that can provide gambling help if you ever need it.
Our Commitment to Safe Gambling
Fortuneplay Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As part of our licensing obligations and our own ethical standards, we are firmly committed to promoting safe gambling across every aspect of our platform. We do not encourage players to chase losses, bet beyond their means, or view gambling as a reliable way to make money. Instead, we encourage every member of our community to treat our 4,000+ games as a leisure activity — one to be enjoyed within clear personal boundaries.
Our dedicated responsible gaming team continuously monitors player activity for signs of harmful behaviour. We invest in staff training, responsible technology, and ongoing partnerships with recognised gambling help organisations to ensure that Fortuneplay Casino safe gambling remains more than just a policy — it is a living, breathing commitment woven into everything we do.
Understanding Problem Gambling
Problem gambling, sometimes called gambling addiction, is a recognised psychological condition that can affect anyone regardless of age, income, or background. It occurs when gambling moves from a recreational activity to a compulsive behaviour that interferes with daily life. Recognising the early warning signs is the first step towards regaining gambling control.
Financial Warning Signs
- Spending more money on gambling than you can afford to lose
- Borrowing money, selling possessions, or taking out loans to fund gambling
- Neglecting bills, rent, or essential expenses in favour of gambling
- Chasing losses in an attempt to win back money already spent
- Concealing gambling spending from family or partners
Emotional Warning Signs
- Feeling anxious, irritable, or restless when not gambling
- Using gambling as a way to escape stress, depression, or anxiety
- Feeling guilt or shame about your gambling habits
- Persistent thoughts about gambling even when doing other activities
- Inability to stop or reduce gambling despite wanting to
Social Warning Signs
- Withdrawing from family, friends, or social activities
- Lying to loved ones about the time or money spent gambling
- Neglecting work, study, or family responsibilities
- Relationships suffering as a direct result of gambling behaviour
- Relying on others to bail you out of gambling-related financial difficulties
If you recognise several of these signs in yourself or someone you care about, it is important to seek gambling help as soon as possible. Fortuneplay Casino is here to support you every step of the way.
Self-Assessment Questionnaire
The following questions are designed to help you honestly assess your relationship with gambling. Answer yes or no to each question:
- Do you gamble with money that is set aside for essential expenses such as food, rent, or bills?
- Have you ever lied to a family member or friend about how much time or money you spend gambling?
- Do you find yourself thinking about gambling when you are at work, school, or with family?
- Have you ever tried to stop gambling but found yourself unable to do so?
- Do you gamble to escape personal problems or to relieve feelings of stress or depression?
- After losing, do you feel compelled to return and try to win your money back?
- Has gambling ever caused you significant financial problems?
- Has gambling negatively affected your relationships, work performance, or mental health?
If you answered yes to two or more of these questions, we strongly recommend making use of our safer gambling tools or contacting one of the support organisations listed at the bottom of this page. Remember — seeking help is a sign of strength, not weakness.
Fortuneplay Casino Safer Gambling Tools
We provide a comprehensive suite of safer gambling tools that put you firmly in charge of your gambling experience. All tools are available directly through your account dashboard and can be activated instantly. Fortuneplay Casino responsible gaming features include the following controls:
Deposit Limits
Deposit limits allow you to cap the total amount of money you can deposit into your account over a given period. At Fortuneplay Casino, you can set deposit limits on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Increasing your limit requires a cooling-off period, while reductions take effect immediately — ensuring you always have immediate access to greater gambling control.
Bet Limits
Bet limits allow you to cap the maximum stake you can place on any single wager. This is particularly useful for players who want to enjoy our 4,000+ game catalogue — including slots from Pragmatic Play, Evolution Gaming live tables, and Play'n GO titles — without risking large sums on individual rounds.
Loss Limits
Loss limits enable you to set a ceiling on the total amount you are permitted to lose over a daily, weekly, or monthly period. Once your loss limits threshold is reached, you will be prevented from placing any further bets until the period resets. This is one of the most effective tools for protecting your bankroll and maintaining responsible gaming habits.
Session Limits
Session limits let you control how long you spend gambling in a single sitting. Once your chosen time limit — whether 30 minutes, one hour, or several hours — has elapsed, your session will automatically end. Session limits help prevent the kind of extended play that can cause time to slip away unnoticed, a common factor in problem gambling episodes. At Fortuneplay Casino, we actively encourage all players to set session limits as a baseline habit.
Cooling-Off Period
A cooling-off period is a temporary break from gambling, designed to give you time and space to reassess your habits without permanently closing your account. Fortuneplay Casino offers cooling-off period options of 24 hours, 48 hours, 7 days, and 30 days. During a cooling-off period, you will not be able to log in to your account, receive promotional materials, or place any bets. The cooling-off activates immediately and cannot be reversed before the chosen period has expired.
Self-Exclusion
Self-exclusion is our most powerful responsible gambling tool, intended for players who feel they need a longer or permanent break from gambling. Fortuneplay Casino self-exclusion options are available for the following durations:
- 6 months
- 1 year
- 5 years
- Permanent (irreversible)
During a self-exclusion period, your account will be suspended, all marketing communications will cease, and you will be prevented from creating a new account with Fortuneplay Casino. We take self-exclusion requests extremely seriously, and our support team processes them with priority. To request self-exclusion, contact us via live chat 24/7 or email [email protected]. We also encourage players who self-exclude to register with national exclusion schemes where available.
Reality Check & Activity Monitoring
Our platform includes session activity monitoring that tracks your gambling patterns over time. You can review your deposit history, wagering activity, wins, and losses directly in your account dashboard. Periodic reality-check notifications remind you how long you have been playing, helping you stay grounded and make informed decisions about continuing or stopping your session. This transparency is a cornerstone of Fortuneplay Casino responsible gambling practices.
Safer Gambling Tools at a Glance
| Tool | Options Available | Takes Effect | Reversible? |
|---|---|---|---|
| Deposit Limits | Daily / Weekly / Monthly | Immediately (reductions) / After cooling-off (increases) | Yes (increases after delay) |
| Bet Limits | Per wager cap | Immediately | Yes |
| Loss Limits | Daily / Weekly / Monthly | Immediately | Yes (increases after delay) |
| Session Limits | Custom time cap | Immediately | Yes |
| Cooling-Off Period | 24h / 48h / 7 days / 30 days | Immediately | No (fixed duration) |
| Self-Exclusion | 6 months / 1 year / 5 years / Permanent | Immediately | No (or after full term) |
8 Golden Rules of Safe Gambling
Following these eight principles will help you play responsibly and keep gambling a positive part of your leisure time at Fortuneplay Casino:
- Set a budget before you play — Decide how much you can afford to lose before you start, and stick to it. Never gamble with money earmarked for essential expenses.
- Set time limits — Use our session limits feature to cap how long you play. Take regular breaks and step away from the screen.
- Treat it as entertainment — Gambling is a form of fun, not a guaranteed income stream. Enjoy it for what it is.
- Never chase your losses — Losses are part of gambling. Chasing them with bigger bets is one of the most dangerous habits in problem gambling.
- Don't gamble under the influence — Alcohol, drugs, or extreme emotional states impair decision-making. Avoid gambling when your judgement is compromised.
- Balance gambling with other activities — Keep gambling as one of many leisure activities. Maintain hobbies, social connections, and exercise routines.
- Use the available tools — Take full advantage of Fortuneplay Casino safer gambling tools including deposit limits, loss limits, and the cooling-off period whenever you feel you need them.
- Ask for help when needed — There is no shame in reaching out. The support organisations listed below exist precisely to help people gamble responsibly and recover from gambling addiction.
Protection of Minors
Fortuneplay Casino operates a strict over-18-only policy. We do not knowingly allow any person under the age of 18 to register, deposit, or gamble on our platform. As part of our mandatory KYC (Know Your Customer) process required before the first withdrawal, we verify the identity and age of every player. Any account found to belong to a minor will be immediately closed and all funds returned.
We also recognise that parents and guardians have a responsibility to ensure minors cannot access online gambling sites without their knowledge. If you share a device with children or teenagers, we strongly encourage you to take the following steps:
Tips for Parents and Guardians
- Never leave your Fortuneplay Casino account logged in on shared devices
- Use strong, unique passwords that children cannot guess
- Store any saved payment methods securely and out of reach
- Have open conversations with young people about the risks of gambling
- Install parental control software on all shared devices
- Regularly review browser history and installed apps on children's devices
Recommended Parental Control Software
| Software | Platform | Key Features |
|---|---|---|
| Net Nanny | Windows, Mac, iOS, Android | Web filtering, screen time management, app blocking |
| Qustodio | Windows, Mac, iOS, Android, Kindle | Content filtering, usage reports, panic button |
| Norton Family | Windows, iOS, Android | Web supervision, time limits, location tracking |
Gambling Blocking Software
For adults who wish to prevent themselves from accessing gambling websites — whether as part of a self-exclusion plan or simply as an extra layer of gambling control — specialist blocking software is available. These tools operate at the device and network level, making it significantly harder to access gambling platforms even if the temptation arises.
| Software | Cost | Coverage |
|---|---|---|
| Gamban | Paid (subscription) | Blocks thousands of gambling sites across all devices |
| BetBlocker | Free | Blocks gambling sites; supports multiple devices |
| Betfilter | Paid (subscription) | Comprehensive gambling site blocking; Windows & Mac |
We recommend combining our on-platform self-exclusion feature with one or more of these blocking tools for the most robust level of player protection.
Australian Gambling Help and Support Services
Fortuneplay Casino is proud to direct players to Australia's leading gambling help services. All of the organisations below offer free, confidential support to anyone affected by problem gambling or gambling addiction — whether that is the gambler themselves or their family and friends.
| Organisation | Contact | Services Offered |
|---|---|---|
| Gambling Help Online | 1800 858 858 (24/7, free) | Phone counselling, online chat, financial guidance |
| Gamblers Anonymous Australia | gamblersinfoline.com.au | Peer support groups, 12-step programme |
| Lifeline | 13 11 14 (24/7) | Crisis support, mental health counselling |
| GambleAware | gambleaware.nsw.gov.au | Information, resources, counsellor referrals |
| Relationships Australia | 1300 364 277 | Relationship counselling, family support services |
If you or someone you know is struggling with gambling addiction, please do not hesitate to call Gambling Help Online on 1800 858 858 — it is free, confidential, and available 24 hours a day, seven days a week. You can also reach out to the Fortuneplay Casino support team directly via live chat or at [email protected] and we will help connect you with the appropriate resources.
International Support Organisations
For players accessing Fortuneplay Casino from outside Australia, or those who prefer to consult international bodies, the following organisations offer world-class support for responsible gaming and safe gambling:
- GamCare — gamcare.org.uk — UK-based support, free helpline, online counselling
- BeGambleAware — begambleaware.org — UK-based information and referral service
- Gambling Therapy — gamblingtherapy.org — Global online support, available in multiple languages including English
How to Activate Your Responsible Gambling Settings
Setting up your safer gambling tools at Fortuneplay Casino is quick and straightforward:
- Log in to your Fortuneplay Casino account
- Navigate to My Account and select Responsible Gambling
- Choose the tool you wish to activate — deposit limits, loss limits, session limits, cooling-off period, or self-exclusion
- Enter your desired parameters and confirm your selection
- Your settings will take effect immediately
If you need assistance at any stage, our live chat support team is available 24/7 and can guide you through the process or activate settings on your behalf. You can also email [email protected] for written confirmation of any responsible gambling measures applied to your account.
Frequently Asked Questions
What responsible gambling tools does Fortuneplay Casino offer?
Fortuneplay Casino responsible gambling tools include deposit limits (daily, weekly, monthly), bet limits, loss limits, session limits, a cooling-off period (24h, 48h, 7 days, 30 days), and self-exclusion (6 months, 1 year, 5 years, or permanent). All tools are accessible via your account dashboard and take effect immediately.
How do I set deposit limits at Fortuneplay Casino?
Log in to your account, go to the Responsible Gambling section, and select Deposit Limits. Enter the amount you wish to cap per day, week, or month. Reductions apply immediately, while increases require a mandatory cooling-off period to prevent impulsive decisions. Fortuneplay Casino safe gambling settings are designed to be easy to apply and hard to reverse without careful reflection.
Can I self-exclude from Fortuneplay Casino?
Yes. Self-exclusion is available for 6 months, 1 year, 5 years, or permanently. Once activated, your account will be suspended and you will not receive any marketing communications. To request self-exclusion, visit the Responsible Gambling section of your account or contact our support team via live chat or at [email protected].
What is a cooling-off period and how does it work?
A cooling-off period is a temporary account suspension that gives you a structured break from gambling. At Fortuneplay Casino, you can choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or wager. The period begins immediately and cannot be cancelled early, ensuring you get the full benefit of the break.
How do I get gambling help in Australia?
The primary resource for gambling help in Australia is Gambling Help Online, reachable on 1800 858 858 (free, 24/7). You can also contact Gamblers Anonymous Australia, Lifeline (13 11 14), GambleAware, or Relationships Australia (1300 364 277). Fortuneplay Casino strongly encourages any player experiencing signs of problem gambling to reach out to these services without delay.
Does Fortuneplay Casino allow minors to gamble?
Absolutely not. Fortuneplay Casino enforces a strict 18+ policy and mandatory age verification as part of our KYC process. Any account found to belong to a person under 18 will be immediately closed. We also recommend that parents install parental control software such as Net Nanny, Qustodio, or Norton Family to prevent minors from accessing gambling sites on shared devices.
What is problem gambling and how do I know if I have it?
Problem gambling, or gambling addiction, is characterised by an inability to control gambling despite negative consequences to finances, relationships, mental health, or work. If you find yourself chasing losses, hiding your gambling from loved ones, or unable to stop despite wanting to, these are serious warning signs. Use our self-assessment questionnaire above or contact Gambling Help Online on 1800 858 858 for a confidential assessment.
How does Fortuneplay Casino promote responsible gaming?
Fortuneplay Casino responsible gaming is promoted through a multi-layered approach: player-controlled limit-setting tools, activity monitoring, mandatory age verification, staff training, marketing restrictions, and direct partnerships with Australian gambling help organisations. We are committed to making safe gambling accessible, straightforward, and effective for every player on our platform.
Our Ongoing Commitment to Player Protection
Fortuneplay Casino views player protection not as a regulatory checkbox but as a fundamental part of who we are. We regularly review and update our responsible gambling practices to reflect the latest research, industry best practices, and feedback from our community. Our 256-bit SSL/TLS security infrastructure, independently certified RNG, and strict KYC protocols are all expressions of the same core value: that our players deserve to feel safe, respected, and in control at all times.
We encourage all players to play responsibly, use the safer gambling tools at their disposal, and reach out for gambling help whenever they need it. If you have questions about our responsible gaming measures or need assistance activating any gambling control features on your account, our support team is available 24/7 via live chat or at [email protected]. At Fortuneplay Casino, we are always here to help you gamble responsibly — because a safe player is a happy player.